Paws Animal Hospital at 1775 South Main Street in Lebanon, Oregon

Customer Reviews about Paws Animal Hospital

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  Had a horrible experience. I took my 6 month old German Shepherd in for a general check up (my first time going) and right off the bat they treated her like a dangerous dog. She was a little timid, but didn't growl or try to bite and yet the vet tech was completely afraid of her and didn't want to touch her any more than what was absolutely necessary. Then they took her in the back room to draw blood and wouldn't let me be with her while they did it. After I got her home, the spot under her throat where they had drawn blood was extremely painful for her and she yelped whenever she turned her head. I called about it asking if it was normal, and they told me it wasn't but not to worry about it. It was sore for hours. A few days later, a huge abscess formed in the same area and I called to make an appointment to get it looked at. They told me I could come in the next day, but when I showed up for my appointment, they told me I was scheduled to come in the day before! But they were able to squeeze me in to get her looked at. Now as soon as I took my dog into the exam room, she started growling and acting completely fearful of the tech, which wasn't normal for her at all. So then they brought out a muzzle to put on her for the exam and she completely freaked out as soon as she saw it! That tells me they had probably man handled her and forced it on her in the back room where I couldn't see. She wasn't at all cooperative and didn't want them touching her. The vet told me it looked like an abscess but I would have to leave her there for them to lance it. I was in tears when I walked out because of how scared my poor baby was, I could hear her screaming and howling as I left. Well when I picked her up, they vet bill was $400 and they insisted they had nothing to do with how the abscess occurred and refused to even apologize for how my dog was treated! I was livid. I paid the bill and have never stepped foot in there again. My dog obviously had been mistreated in their hands and they wouldn't own up to what they did. After that, it has taken many visits to another vet and positive exposure to make her start to calm down. She won't even walk in the door of a vet office without freaking out, but it is beginning to get better. I would never ever consider giving them my business again.
  August 17, 2017

  by Nicole Calvery

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Today: 09:00 am — 05:00 pm

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